Frequently Ask Questions (FAQs)

All our products are meticulously designed, handmade with sazón and full of color. Size and colors may slightly vary from what you see in the virtual shop.

For personalized items, please fill out the contact form and our family will reach out to discuss the options. You will get digital designs to approve the order before the item is made. Find the form on this link: Personalized Item Form

We do not provide refunds on custom orders, however, it is important to us that you are happy with your purchase. Please contact us if you have any issues, and we will make things right. Please visit our Refund and Returns Policy page for more instructions.

Our family processes orders within 3-5 days from the time the order is placed. Custom orders may take longer and shipping dates will be agreed upon approval of the design.

Any questions concerning privacy, please refer to our Privacy Policy page where you can find detailed information regarding our privacy practices

For any inquiries regarding our Terms and Conditions, please visit our terms and conditions page.

For more information about how we use cookies, please see our Cookie Policy.

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